Frequently Asked Questions

Who is Thailand Transfers?

Thailand Transfers, owned by Go24 Co., Ltd., is a Thai-Danish travel agency specializing in private transport as well as excursions, tours, golf trips, and packages via our sister website HuahinTravel.com. It is managed by Warinthon & Jakob, founders of Thailand Tours, which they started in 2012 and sold in 2023.

Is your service safe?

Yes, we operate legally with official permits and insurance, unlike many unlicensed taxis. Our drivers are professional, and our vehicles meet all legal and safety standards.

Can I customize my trip?

Yes! We accommodate special routes and additional stops upon request for an extra charge.

Can I book a child seat?

We offer a limited number of child seats (for children up to 2 years old) for 300-500 THB per seat, available upon prior reservation. Infant seats (0–2 years): 300-500 THB (must pre-book). Booster seats for older children are not common in Thailand. Note: Child seat standards in Thailand may differ from EU standards, and many cars in Thailand lack three-point seatbelts. If this is a concern, we recommend bringing your own child seat.

What happens if my flight is delayed?

First 2 hours: Free waiting time. After 2 hours: A charge of 500 THB per hour will apply.

Driving times from Bangkok Airport

Bangkok city center: ~50 minutes. Hua Hin: ~3 hours. Pattaya: ~1.5 hours. Koh Chang: ~5 hours.

Vehicle safety and comfort

Seatbelts: Available in all vehicles, front and back. Air conditioning: All vehicles are air-conditioned. Insurance: All vehicles are covered by first-class and accident insurance. We recommend travelers have their own travel and medical insurance for additional coverage.

What if I can’t find my driver?

Verify that you’re at the correct meeting point. If you still can’t locate the driver, contact us via our 24-hour hotline at +66 (0)85 094 3666.

Delays, accidents, and force majeure

Thailand Transfers cannot be held responsible for missed flights, ferries, trains, or buses due to delays caused by traffic, accidents, weather or other external factors beyond our control.

Information about additional charges

High season: +500 THB per vehicle (Dec 25 – Jan 5 and Apr 13 – Apr 17). Nighttime travel: +500 THB per vehicle for transfers between 22:00 – 06:00.

Do you offer return transfers?

Yes, you can book both one-way and return transfers. Booking a return transfer at the same time gives priority confirmation and a guaranteed vehicle.

Can I pay by credit card or PayPal?

Yes, we accept credit/debit cards and PayPal. A small processing fee may apply. Bank transfers are also possible on request.

Is tipping expected?

Tipping is not mandatory but appreciated. Common practice is 100–200 THB for short trips and 200–500 THB for long-distance transfers.

Can I smoke in the car?

No, all vehicles are strictly non-smoking for safety and comfort reasons.

Can I bring pets on the transfer?

Yes, small pets in carriers are allowed on request. Please inform us in advance.

What if my group has extra luggage?

Please inform us in advance about oversized or extra luggage. We can arrange a bigger vehicle if needed.

Do all your cars have insurance?

Yes, all vehicles are covered by mandatory first-class insurance. Personal travel insurance is recommended.

Booking confirmation

Yes, once payment is received, you will receive a detailed voucher by email.

Will a local contact person be shared in advance?

Yes, your voucher includes our English-speaking hotline number, available before and during the transfer.

Do all drivers speak English?

Our drivers speak basic to good English, sufficient for pickup and drop-off.

Do all cars have air conditioning?

Yes, all vehicles used for private transfers are fully air-conditioned.

Cancellation / changes

Our cancellation and change policy follows our standard terms: https://thailandtransfers.com/payment-terms/. We always try to assist with reasonable time changes, subject to availability.

Are tolls, fuel and taxes included?

Yes, all prices include tolls, fuel and taxes unless clearly stated otherwise.

Meeting point – hotel pickup

Hotel pickup is from the hotel lobby or reception area, unless otherwise stated on your voucher.

Meeting point – Phuket Airport (HKT)

International arrivals: Exit 2. Domestic arrivals: Exit 1.

Meeting point – Krabi Airport (KBV)

Domestic arrivals: Exit 15. International arrivals: Exit 16.

Meeting point – Bangkok Suvarnabhumi Airport (BKK)

International arrivals: Between Exits 3–4. Domestic arrivals: Exit 2.

Meeting point – Don Mueang Airport (DMK)

All flights: Exit 5.

Meeting point – Chiang Mai Airport (CNX)

Domestic arrivals: Exit 2. International arrivals: Exit 11.

Meeting point – Koh Samui Airport (USM)

Your driver will wait in the arrival area holding a sign with your name.

What if I cannot find my driver at the meeting point?

Please stay at the meeting point stated on your voucher and call our 24/7 hotline at +66 (0)85 094 3666.

Can I request stops on the way?

Yes! Short comfort stops are possible on long drives. Additional sightseeing stops can be arranged in advance.

Do you offer different vehicle types?

Yes, we offer sedans, SUVs and minivans depending on destination in Thailand.

Can I book last-minute?

Yes, but availability depends on route and vehicle capacity. Please contact us directly for urgent bookings.

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Contact Details

ThailandTransfers.com
Go24 Co., Ltd
Lavalle Light Hua Hin
77110 Prahuapkirikhan, Thailand

WEEKDAYS: 08.30 – 4:00 PM (Thai time)
WHATSAPP: 10:00 – 6:00 PM (CET)

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